AI Agents in Energy: The Next Evolution in Digital Intelligence

As energy companies face mounting regulatory pressures, soaring demand, and increasingly complex operations, AI agents are emerging as a transformative force in the sector. In this forward-looking session, Mark Schütz, Senior Industry Director Energy & Resources at Microsoft, explores how autonomous AI agents are reshaping how energy businesses operate, collaborate, and deliver value.

Mark explains how Microsoft is helping organisations design and deploy AI agents that go far beyond simple automation. From supporting frontline workers and orchestrating complex workflows to improving asset management, emissions forecasting, and customer experience AI agents are already delivering measurable impact.

Drawing on real-world case studies, Mark shows how energy organisations are already leveraging AI agents to streamline customer service, boost operational resilience, and gain real-time insights.

“AI agents are no longer a future concept, they’re here now, and the time to act is today.”